Terms of service

OVERVIEW

Welcome to hey Lulu™! The terms “we”, “us” and “our” refer to Hey Lulu™ (Hey Collective Pty Ltd, ABN 52 679 983 352), trading as hey Lulu Skincare. Hey Lulu™ operates this store and website, including all related information, content, tools, features, products and services, to provide you—our customer—with a curated, safe, and enjoyable shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

The following Terms of Service, together with any policies referenced here (these “Terms”), outline your rights and responsibilities when using our Services.

Please read these Terms carefully, as they include important information about your legal rights, limitations of liability, and warranty disclaimers.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory, or you have given permission for a minor dependent to use the Services on a device you own or manage.

To use the Services, including browsing or purchasing products, you may be required to provide billing, payment, shipping, or contact details. You represent that all information you provide is current, accurate, and complete, and that you have the legal right to use the payment method provided.

You are responsible for maintaining the confidentiality of your account login details and for any activity that occurs under your account. You may not transfer or assign your account to another person.

SECTION 2 — OUR PRODUCTS

We make every effort to accurately represent our skincare products and accessories in our store. However, colours, textures, and product appearance may vary depending on your device, screen settings, or lighting.

We do not warrant that any product will meet your expectations, nor that product descriptions or imagery will be error-free.

Product descriptions, formulations, packaging, and availability may change at any time without notice. We reserve the right to discontinue or limit quantities offered to any person or region.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion. Your order is accepted once payment is processed and you receive an order confirmation.

Please review your order carefully before submitting, as we may not be able to modify or cancel orders once accepted.

If we are unable to accept or fulfil your order, we will attempt to notify you using the contact details provided at checkout.

Your purchases are subject to our Returns & Refunds Policy. You represent that your purchase is for personal use and not for resale or export.

SECTION 4 — PRICES AND BILLING

Prices, promotions, and discounts may change without notice.
The price you pay is the price displayed at checkout at the time your order is placed.

Unless expressly stated, prices do not include shipping, taxes, customs or import duties. You agree to provide accurate and up-to-date payment and account information so we can complete your order.

You represent and warrant that:
(i) your payment details are true and authorised,
(ii) charges will be honoured by your payment provider, and
(iii) you will pay all charges including shipping, taxes, and fees.

SECTION 5 — SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs, or events outside our control.

Risk of loss transfers to you once the parcel is handed to the carrier.
For full details, refer to our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

All content on the Services including trademarks, text, images, graphics, designs, logos, audio, and video is owned by Hey Lulu™ or its licensors and protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, or create derivative works without written permission from Hey Lulu™.

All Hey Lulu™ names, logos, and product branding are the property of Hey Lulu.
All Shopify trademarks belong to Shopify.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools or functionality from third parties that we do not monitor or control. You acknowledge that such tools are provided “as is” and “as available”, without any warranty. Your use of optional tools is entirely at your own discretion and risk. Future features or tools released as part of the Services will also fall under these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites or resources.
We are not responsible for the content, accuracy, or practices of these sites.

Accessing third-party websites is at your own risk. Please review their terms and policies before engaging in any transaction. We are not liable for harm or damages arising from your use of third-party services.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Hey Lulu™ is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases in our store are made directly with Hey Lulu™. Shopify is not responsible for any aspect of your transactions with Hey Lulu™.

By using our Services, you release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases with Hey Lulu™.

SECTION 10 — PRIVACY POLICY

Your personal information is governed by our Privacy Policy.

Because our Services are hosted by Shopify, some of your information is also processed under Shopify's privacy practices. Information may be transmitted or stored in countries outside your own. Please review our Privacy Policy for details on how your information is collected, used, and shared.

SECTION 11 — FEEDBACK

If you submit feedback, suggestions, reviews, ideas, or other content (“Feedback”), you grant us a worldwide, sublicensable, royalty-free licence to use, publish, reproduce, modify, or distribute that content for any purpose.

You represent that you own or control all rights to the Feedback you submit. We may remove Feedback that violates these Terms or our policies.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability.

We reserve the right to correct errors and update information at any time, including after an order is submitted.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes. You must not:

  • violate any laws or regulations

  • infringe intellectual property rights

  • harass, harm, or abuse others

  • submit false or misleading information

  • upload viruses or malicious code

  • spam, scrape, or harvest personal information

  • interfere with the security or performance of the Services

  • impersonate others

  • disrupt the experience of other users

We may suspend or terminate your access if you violate these Terms.

SECTION 14 — TERMINATION

We may terminate or restrict your access to the Services at any time, without notice, if you breach these Terms.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, and Privacy Policy.

SECTION 15 — DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee uninterrupted, secure, or error-free access to the Services.

Some jurisdictions do not allow the exclusion of implied warranties; in such cases, the protections allowed by law will apply.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Hey Lulu™ and Shopify (and their affiliates, partners, officers, employees, contractors, and licensors) are not liable for any direct or indirect damages arising from your use of the Services or products.

Nothing in these Terms affects your rights under Australian Consumer Law.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless Hey Lulu™, Shopify, and their affiliates from any claims or damages arising from:

  1. your breach of these Terms

  2. your violation of any law

  3. your use of the Services

SECTION 18 — SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue in full force.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

Failure to enforce any right does not waive that right. These Terms, together with any posted policies, constitute the entire agreement between you and Hey Lulu™.

SECTION 20 — ASSIGNMENT

You may not assign your rights under these Terms without our consent. We may assign or transfer these Terms without notice.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia, where Hey Lulu™ is headquartered. You consent to the jurisdiction of NSW courts.

SECTION 22 — HEADINGS

Section headings are for convenience only and do not affect interpretation.

SECTION 23 — CHANGES TO TERMS

We may update these Terms at any time by posting the revised version on our website.
Material changes will be communicated as required by law. Continued use of the Services constitutes acceptance of changes.

SECTION 24 — CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
hello@hey-lulu.com

Business details:

Legal Entity: Hey Collective Pty Ltd
Trading Name: Hey-Lulu Skincare
Business Address: 35 – 39 Bourke Rd, Alexandria NSW 2015
ABN: 52 679 983 352
Hey Lulu™ is a registered trademark in Australia.